Frequently Asked Questions

Program Benefits and Requirements

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What is JobSight?
JobSight is technology designed to streamline the property insurance claim process, allowing contractors and emergency mitigation providers to enroll and potentially become a part of a preferred provider network for Florida home insurance companies. We’re looking for responsive, reputable, and licensed general contracting and emergency mitigation services for property repair and restoration related to insurance claims.
Why should I join the JobSight network?
JobSight streamlines communications between contractors, examiners, and adjusters to save time for busy contractors and provide a clearer, real-time picture of the claim process. JobSight is not a third-party intermediary: you’re working directly with the claims team on the assignments you accept.
Is there a cost for joining the JobSight program? Or a cost per assignment?
There are no costs or fees for service providers. There is no cost for joining the program, no cost for your ongoing membership, and no fee/percentage retained from contracts on the jobs you complete as part of the program.
How does the JobSight program work?
Prospective contractors submit enrollment requests using the JobSight app or on the web. You'll tell us about your business, including the services you offer and the areas in Florida you cover. We’re looking for reputable, licensed general contracting and emergency mitigation providers that will respond quickly to service requests for repair and restoration related to property insurance claims. Once a business' enrollment request is approved, you're eligible to receive assignments via the app. Once you've accepted the assignment, you will be working directly with the insurance company and the claims team.
Am I a good candidate for the JobSight program?
To be approved to join the JobSight program, you must meet the following criteria:
  • Proven experience (minimum of 5 years) in insurance property restoration
  • Properly licensed at state level for all trades you are qualified to handle
  • Complete a criminal background check on employees that will be on the job site
  • Meet the minimum required levels of insurance as required by Security First Insurance, which include general liability ($2 M), workers compensation ($500,000), contractor pollution liability ($1 M), and all owned automobile liability coverage ($1 M)
  • Agree to contractual agreement to provide two-year workmanship warranty and indemnification for contractor negligence
  • Provide references
  • Provide financials
  • Utilize Security First Insurance’s estimating software platform
What are the Service Level Agreements (SLAs) I must meet?
When accepting and completing jobs as part of the JobSight program, you must always meet the following SLA’s:
  • Agree to complete a criminal background check on employees that will be sent to job sites.
  • Agree to provide two-year workmanship warranty and indemnification for contractor negligence.
  • Agree to use the insurer’s estimating software platform.
  • Agree to accept or decline mitigation assignments within 15 minutes of contact.
  • Agree to accept or decline general contract assignments within 30 minutes of contact.
  • Agree to have a representative available 24-hours a day to accept assignments.
  • Agree to have emergency crews on-site within two (2) hours of accepting a mitigation assignment.
  • Agree to provide a 24-hour contact and 48-hour inspection on General Contractor assignments.

Registration and Enrollment

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Why do I get an error when I try to register?
You will receive an error if you try to register with an email address that has already been registered. If the email address is correct, please log into the existing account using the account password.
If necessary, use the forgot password feature to have a temporary password emailed to you. The temporary password will be sent to the account email address only, so make sure you can receive email at that address.
If you’re sure you haven’t previously registered and you get an error trying to register, please contact the JobSight Administrator to have your situation reviewed.
I forgot my password after I registered. What do I do?
Use the forgot password feature to have a temporary password emailed to you. The temporary password will be sent to the account email address only, so make sure you can receive email at that address.
Be sure to communicate the new password to all users of the account.
I never received my temporary password when trying to reset my password. What should I do?
When using the forgot password feature, ensure that you enter the email address that was used to register your account. Even if you have entered other email addresses, such as your business or primary contact(s), your login will always be tied to the account email address.
If the email address is correct, try the following:
  • Check your Junk folder. The email may have been routed to your Spam or Junk folder. Check these folders to ensure your reset email is not there.
  • Search your mailbox. You can search your entire mailbox for donotreply@jobsight.com and/or JobSight Contractor Network.
  • Wait a few minutes. The email server may be a little slow sending out emails. If you do not receive your temporary email within 10 minutes, try again or contact the JobSight Administrator for assistance.
  • Contact us. If none of these actions work for you, contact us so we can look into it.
I registered online and/or started my enrollment online before I downloaded the app. Now that I have downloaded the app, will my information still be there?
Yes! As long as you have saved the data you entered, it will be accessible from either the web enrollment form or the mobile app.
What do I need to assemble to complete my enrollment?
To complete enrollment, you’ll need:
  • Your FEIN or Tax ID
  • Your general contractor license number, if applicable
  • Your proof of insurance for each required type of insurance (insurance declaration pages)
  • Approximately 10 - 20 minutes total to enter your information
How long will it take to get a response after I submit my enrollment?
The typical response time is 3 to 5 business days. This gives us time to verify the information provided and request additional information if needed.
I’m having trouble with enrollment. What do I do?
Some questions have help tips to assist you during enrollment. Access them by clicking the (?) beside the field. If you have other questions, contact the JobSight Administrator for assistance.

General Account

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Multiple people in our company will need to conduct activities in the app. Will we each have our own account?
At this time, JobSight only supports a single account per business. Each person who needs to use the app will need to use your account and will have the same capabilities in the app as you.
How do I update my account email address?
At this time, please contact the JobSight Administrator if you need to update the email address associated with your account (this is the email used to log into the app).
I need to change my password. What do I do if several people are using my account?
Once you have updated your password in the app, you will need to provide that new password to anyone who uses your account. The next time they try to use the app, they will have to enter the new password to be able to log in and perform their tasks.

Business Info

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Can I add multiple Business Contacts?
The business contact is the individual we will contact if there’s a question at the account level. At this time, there is only a single business contact per account. If we have a question about a particular job or location, we will contact the primary contact for that location. Each location can have a different primary contact.
Will I have to renew my license information for the JobSight program?
Yes. If a service that you offer through the JobSight network requires a license to perform that service, you will have to keep that license information up-to-date in our app. As the expiration date approaches for the license we have on file, you will receive reminders and alerts in the app to update this information. To ensure your account remains active in the network, please update this information as soon as it is available to allow time for licensing updates to be verified.
What do I do if my license information changes?
Simply update the information in the app as if you were renewing your current license. We’ll review and verify the new license information before approving it, which may take a few days. As long as your previous license is still valid, you can continue work on in-progress jobs. If the previous license is now expired, please contact us to discuss the situation.
What happens if I forget to update my license info or I’m really late updating it?
If the license information in the app expires without an approved license to replace it, your account will be temporarily disabled. If this happens, you can still update your license information in the app, but your account will not be re-enabled until the JobSight Administrator has verified the provided information. If your license has expired, you are required to pause work on any jobs related to the expired license. Until a verified license is approved, you are not permitted to execute any work on behalf of the JobSight network.

Locations

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What is my primary location?
Your primary location is typically your headquarters location or the location from which you dispatch jobs for your other locations. Alternatively, this is where you could receive mail should we need to send you paper documentation or payments.
Who is my primary contact?
Your primary contact for a location is typically the individual who will be responsible for accepting or declining service requests. This is also the individual who is knowledgeable about the work occurring at the location and can assist our Examiners if they should request information about a job.
How is my primary contact different from my business contact?
Your primary contact is an individual who coordinates efforts for a specific location. We will typically contact this person if we have questions about a job at that location, such as requesting a status update.
Your business contact is an individual who can assist with account-level information. During enrollment, we will contact this person with questions about the information provided. Once approved, we will contact this person for situations that pertain to the overall business, such as in a situation where your license(s) or insurance(s) are near expiration and haven’t been updated in the app.
For smaller businesses, these roles may be fulfilled by the same person. In larger organizations, these roles are typically fulfilled by separate individuals.
Why can’t I add my other locations in the app?
You can only create additional locations once your enrollment has been approved. Once your business has been approved, you can create new locations from the “Service Locations” section of the app.
I won’t be able to accept new jobs for a period of time. What do I need to do?
Use the “available for work” toggle to indicate whether a location is accepting new work. From the “Service Locations” section, tap into the location. At the top of the page, tap the green button that is labeled “This location is available for work.” The button text will update to indicate that the location is not available for work.
When you are once again able to accept work, simply tap the button again. The JobSight app will display a reminder in the dashboard for any locations indicated as not available for work.
This will not affect the status of any jobs that you have already accepted. If you will not be able to complete those jobs, please contact the JobSight Administrator as soon as possible so we can discuss reassigning the work.
Can I delete a primary contact?
At this time, you can only create a new primary contact or switch the primary contact assigned to a location.
Can I disable or delete a location?
If you need to disable or delete a location, please contact the JobSight Administrator.

Service Offerings

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My business is now offering a new type of service. How do I indicate that in JobSight?
You simply need to update the service offerings for each location that will offer this new service. If the new service requires a license, you will be prompted for that information. Don’t forget to update your service area if that’s changed, too!
The new service must be approved before you can receive jobs for it. Once you save the new service, we will review your eligibility and will be in contact with any questions or requests we may have.
I was previously not approved for a certain service offering but now meet the required criteria. What do I do?
Update the service offerings on each location that will offer that service. If the new service requires a license, you will be prompted for that information. Once you save the new service, we will review your eligibility anew and will be in touch with any questions or requests.
I need to remove a service that I previously offered. What do I do?
You need to update each affected location that offered that service. For each location, edit the “Service Offerings” section. Tap the service you wish to remove. This will deselect it and remove the service from your portfolio in the app. Once you save the updates, we will be notified of the removal. The JobSight Administrator will contact you if there are any questions or concerns.
This will not affect the status of any jobs related to this service offering that you have already accepted. If you will not be able to complete those jobs, please contact the JobSight Administrator as soon as possible so we can discuss reassigning the work.

Insurance Info

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What photographs do I need to upload/attach?
As proof of insurance, we require a photograph of the declaration page(s), sometimes called the information page(s), for each type of insurance policy. This page identifies the insured party, address, policy period, policy coverage and limits, and other key information about your policy. During the enrollment stage, you will not be able to submit enrollment without uploading these photographs. Once approved, we require updated proof of insurance photos at renewal or for any changes in coverage.
Why do I need to upload/attach photos of my insurance?
To join and maintain membership in the JobSight network, we have minimum insurance requirements. The documents you are asked to provide will serve as proof that your business meets our minimum requirements for enrollment.
I don’t have all of these types of insurance. Can I still join?
Not at this time. To join the JobSight network, we require that all eligibility criteria be met, including all insurance requirements.
My insurance coverage amount doesn’t meet the requirements. Can I still join?
Not at this time. To join the JobSight network, we require that all eligibility criteria be met, including all insurance requirements.
Will I have to renew my insurance information for the JobSight network?
Yes. You will have to keep all insurance information up-to-date in our app. As the expiration date approaches for a policy, we will send you reminders and will show alerts in the app to encourage you to update the information. To ensure your account remains active in the network, please update this information as soon as it is available to allow time for insurance updates to be verified.
What happens if I forget to update my insurance information?
If any of your insurance information in the app expires without an approved policy to replace it, your account will be temporarily disabled. If this happens, you can still update your insurance information in the app, but your account will not be re-enabled until the JobSight Administrator has verified the provided information.
If your account is disabled, you are required to pause work on any jobs that are in progress. Until the verified insurance is approved, you are not permitted to execute any work on behalf of the JobSight program.

Work Assignments

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A service request expired before I could accept the job. What do I do?
You may receive a phone call from the Examiner, checking to see if you intended to let the service request expire (this may not always happen). Please note that they may have already assigned the service request to a different provider, especially if it was a mitigation assignment in which we need a crew on site as quickly as possible.
I received notification of a new service request but it is not listed. What do I do?
Check the history to see the current status of the service request. Someone else may have accepted the work on your behalf, or the request may have expired because it was not accepted within the allotted period of time.
How do I see what new Service Requests have been accepted?
Once a Service Request is accepted, the job will appear in the app under My Work. My Work can be accessed as follows:
  • Click the toolbox icon on the upper right corner of the Dashboard. (The number next to the toolbox indicates how many active jobs are in progress.)
  • Click My Work in the menu accessed through the menu icon in the upper left of each screen.
Why was the job that I accepted cancelled?
If a job that you accepted was cancelled, this likely means that further inspection of the claim revealed that the service you agreed to perform is no longer needed. You will typically receive a call from the Examiner before they cancel a job, but you can contact them if you have any questions about the cancellation.
I have a question about a job that I accepted. Who do I call?
For questions about a job, call the Examiner listed in the app for that specific job. If you are unable to reach them, you can contact the JobSight Administrator, but please understand that they may have to forward your question to the Examiner or someone else associated with the job/claim.
How do I find information about a job that I completed?
Once a job is completed, it is archived and will remain accessible to you in the app for two (2) years after being marked as completed. Archived jobs are available from the “My Work” page in the “Show Archived Work” section at the bottom of the page. You can browse the jobs in that section or you can use the search feature on the page to find the job.
Supplemental work is required on a job that I previously completed. What do I do?
If you know that supplemental work is required and the Examiner for the job has not yet made the update, you can do this on the “My Work” page. Find the job in the archive and select it. On the resulting detail page, update the status to “Supplemental Work Required.” Once this is done, the job will move to your list of active work and the Examiner will be notified of the status change.

Help and Support

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I have a question, request, or suggestion. How can I reach someone for support?
For questions related to a specific job, please contact the Examiner for that job. To contact the JobSight Administrator, you can call us at 877-581-4862 or you can email us at admin@jobsight.repair.